Return and Cancellation Policy
Effective Date: January 16, 2025
At StateSatelliteInternet, customer satisfaction is our priority. Below is our policy regarding cancellations, returns, and refunds to ensure a smooth and transparent experience.
1. Cancellation Policy
If you need to cancel your order or service, we’re happy to assist. To receive a full refund, cancellation requests must be submitted in writing at least 15 days before the scheduled delivery or service activation date. Requests received after this period may not be eligible for a refund.
2. Refund Policy
Refunds can be requested within 15 days of receiving your product or service. After this timeframe, all sales are considered final.
- Eligible Refunds: Items returned in their original condition or services not provided as agreed qualify for refunds.
- Ineligible Refunds: Refunds will not be issued for products damaged due to misuse or for returns initiated beyond 15 days.
3. Non-Payment Policy
To maintain uninterrupted service, timely payments are required. If an invoice remains unpaid for more than one day, service will be suspended until full payment is received. We recommend prompt payment to avoid disruptions.
4. Payment Acknowledgment
By making a payment, you confirm that the goods or services have been delivered as agreed. Any concerns must be reported within 15 days of payment; beyond this period, all transactions are considered final.
5. How to Initiate a Return
If you are eligible for a return, follow these steps:
- Contact Us: Notify our support team via email or phone within the return period, providing your order details and reason for return.
- Provide Proof: Share images or videos highlighting any issues for assessment.
- Follow Instructions: If approved, you’ll receive return authorization and step-by-step return instructions.
6. Need Assistance?
If you have any questions or require assistance, our support team is ready to help.
📧 Email: sinternet221@gmail.com
📞 Phone: +1 (866) 401-5254
📍 Address: 33 Fountayne Ln, Lawrence Township, NJ 08648, United States
We appreciate your trust in StateSatelliteInternet and are committed to providing a seamless and hassle-free experience.